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Disney Junior Appisodes

  • iOS

How do I download an Appisode?

posted on 2014/06/29


How large is an Appisode?

Each Appisode is an interactive version of a full-length TV episode. The file sizes are big and can range up to 600MB.

 
How do I download purchased Appisodes on another device?

A. Verify that you are signed in to the same Apple ID account used to purchase:

 
1. Go to Settings
2. Find iTunes & App Store

B. Launch Appisodes:
 
1. Tap the For Grown-Ups button in the upper right of the Appisodes home screen
2. Enter the four digit access code
3. Select the Restore Purchases button

C. In the Appisodes Store, purchased Appisodes are shown with a green arrow:
 
1. Tap the Appisode icon you wish to download
2. Enter the four digit code
3. Select the Download button
4. Verify the purchase with Apple and start the download
 
How do I resolve issues downloading an Appisode?

A. Ensure you have a strong Wi-Fi connection and enough available storage on the device:

 
1. Go to Settings
2. Tap General
3. Select Usage

 
Each Appisode can initially require up to 1.5 GB in order to fully download from Apple and complete installation.

B. Cancel your download:
 
1. Tap the For Grown-Ups button in the upper right of the Appisodes home screen
2. Enter the four digit access code
3. Select the icon of the download you wish to cancel or tap the Cancel All Downloads button

4. You can restart a download by going through the purchase process again

Please note: If you have successfully completed a purchase transaction for an Appisode already, you will not be charged again if you are signed in with the same Apple ID used to purchase initially.

If you continue to have issues with the download, please click the orange Contact Us button below.

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