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Disney Enchanted Tales

  • Android (Google Play)
  • iOS

Getting Started with Disney Enchanted Tales

posted on 2016/09/08


Build magical kingdoms where your cherished stories never end! Create living kingdoms with magical landmarks, collect classic and new story moments, and earn magical rewards in Disney Enchanted Tales.

 
Disney Enchanted Tales  Disney Enchanted Tales

 
Choose from the following topics to get started with Disney Enchanted Tales:
 
Image of Apple, Android, Windows, and Amazon logos

Compatibility
Image of wrench and cogs

Technical
Image of yellow star

Features
Image of console controller in black

Gameplay
Image of console controller in red

Controls



Image of Apple, Android, Windows, and Amazon logos Compatibility
 
Image of Apple logo Available for iPhone and iPad (iOS 7 + up)

iPhone 4 and later, iPod touch 4G and later, iPad 2 and later (including iPad mini)
 
Image of black checkmark
Image of Android logoAvailable for Android (OS 2.3.3 + up)
Image of black checkmark

Image of wrench and cogs Technical

Having trouble with the app on your iPhone or iPad? Try the following:
 
1. Force close the app and any apps running in the background:
 
1. Double-click the Home button.
2. Swipe left or right to view running apps.

Disney Enchanted Tales - Force Close


3. Swipe up to close an app.
 
2. Restart your device:

1. Hold down the Sleep/Wake button at the top corner of the device for a few seconds.
2. Move the slider on the screen to the right to turn off the device.
3. Once the device is completely powered down, turn it back on. Hold down the Sleep/Wake button again until the Apple icon appears on the screen.
4. When the device has restarted, try launching the app again.
 
3. Update the app:
 
1. Tap the App Store icon on your device.

Image of App Store icon

2. Select Updates at the bottom of the screen.

Image of App Updates

 
Check out the following articles for more troubleshooting steps:

iOS - Troubleshooting Steps
Android - Troubleshooting Steps

 


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Image of yellow star Features
 
 Can I sync my progress across devices?
 User-added image
 Can I restore my purchases?
 User-added image
 Is the app free to download?
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 Are there in-app purchases?
 Can I connect to Facebook?
 User-added image

Image of console controller in black Gameplay
 
 How do I complete Quests?
Learn how to complete Quests
 What are the Rewards?
Learn more about Rewards
 What are Coins used for?
Learn more about the game currency

Image of console controller in red Controls

To build a structure, select the available building from the Store.

Disney Enchanted Tales - Building structures

Drag the building to an available space on the quilt and tap the check mark to place it.

Disney Enchanted Tales - Buildings

To play out Moments, from the Quest Journal tap and drag the icon of the moment onto the character to begin. Once the time has elapsed, the moment will be complete.

 
Disney Enchanted Tales - Moments



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Looking for the latest news and updates about Disney Enchanted Tales? Check out the App Store and Google Play!


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DISCLAIMER: It is Disney Mobile Support policy to not assist in troubleshooting our apps on device hardware which has been modified or altered ("Rooted", "Jailbroken", etc.) from OEM specifications or software that has been modified, flashed or customized beyond regulated software releases by the developer. While some of our products may run on altered hardware and software, due to the wide variations of alterations that can be made and the potential risks of such alterations, we are only able to provide technical support for officially sanctioned versions of device hardware and software.

 

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