How do I unlock the items that came with my Purchased Character?
The items that come with purchased digital characters are immediately available in Toy Box mode. If you’re playing with the character in a digital Play Set, the toy will become unlocked as you progress through the Play Set missions.
I already redeemed my character web code in the Toy Box App or the website; will I get the extra two items?
Yes, all character web codes that had been previously redeemed will have the extra character items added to their digital character.
Are my digital purchases shared between the PC Game and my iPad?
Digital PC Purchases are available exclusively for play in the Disney Infinity: PC game only. Toy Box App purchases through Apple are only available in the Disney Infinity: Toy Box App. Unlike web codes, digital purchases do not carry over between the PC Game and the Toy Box App. In addition, digital purchases do not apply to the console game.
Digital Mastery Adventures
Everyone gets 3 Mastery Adventures to try for free! If you would like to take on more Mastery Adventures, you can purchase the Ultimate Toy Box Experience.
Weekly Player Rewards
You have a chance to win 4 Disney Infinity items (3 Toys and 1 Adventure) a week just by logging in!
NOTE: Weekly Player Rewards are specific to the device you are logging in on. If you would like to have your Weekly Player Rewards on your iPad you must sign in on your iPad. If you want them in the PC game you must sign in on your PC.
PC Digital Purchase: Why is there an additional fee on my credit card statement?
There are two reasons why you might see an extra fee on your credit card statement.
1. International Transaction Fee: This fee is charged by your credit card company on cross-border transactions. Disney Infinity is not responsible for charging this fee. Please contact your credit card provider for more details.
2. Depending upon your payment method, the extra fee may be a pre-authorization. This fee is temporarily applied for verification purposes and should be removed from your credit card statement within 10 working days. Please contact your credit card provider for more details.
PC Digital Purchase: How do I pay with PayPal?
If you'd like to use PayPal as your payment method:
1. Visit our Disney Infinity PC Shop Page: infinity.disney.com/pc-shop
2. Select the digital item you would like to purchase
3. Click the Buy button and choose PayPal as your payment method
NOTE: Although PayPal accepts credit and debit cards, the transaction currency must be one of PayPal's supported currencies. If PayPal is not available in your country’s currency, you may select US Dollar, Australian Dollar, British Pound Sterling, or Euro.
For more info, please visit https://developer.paypal.com/docs/classic/api/currency_codes
PC Digital Purchase: Is payment secure?
Your purchase information is not stored by Disney Infinity, and, instead, is stored by our payments processing vendor for the purpose of processing payments made to Disney Infinity and for fraud prevention purposes. That information is safeguarded with appropriate security, and it will not be used for other purposes. Furthermore, our payments processing vendor has agreed to maintain the confidentiality, security, and integrity of the personal and financial information it obtains from the Disney Infinity website, and only to use this information on our behalf. Our financial institution is bound by all applicable privacy laws relating to the provision of financial services.
PC Digital Purchase: Refund Policy
All transactions are one-time/non-recurring purchases and are non-refundable and non-transferrable.
I just purchased the Ultimate Toy Box Experience while playing the Toy Box, but I don't see any of my toys in the toy box?
If you happen to purchase the Ultimate Toy Box Experience while you were playing in the toy box, you will need to save your current progress and exit your current Toy box level. You can then start any Toy box level again and all of your toys will show up then.