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Why aren't some parts of the game appearing on my screen?

posted on 2014/08/25


There are two main reasons why some parts of the game aren't appearing on your screen:

Reason #1 - Screen Resolution

You might not have enough screen resolution to show parts of the game. It's easy to adjust this.

If you are using a PC:
 
  • Log out of Club Penguin. Go to the desktop of your computer.
  • Click on the right button on your mouse. A box will pop up. Click on Properties.
  • Another box will pop up. Look at the tabs running across the top. Click on Settings.
Settings
  • You'll see a little box titled “Screen Resolution.” In this box is a bar with an arrow on it. Drag the bar to the right until the screen resolution reads 1024 by 768 pixels or higher.
  • Click OK.
  • Log back on to Club Penguin and try playing the game again. 
Display panel

 
If you are using a Mac:
 
  • Log out of Club Penguin.
  • Click on the apple icon on the top left of your screen. A menu will appear. Click on System Preferences.
  • Find the icon that looks like a computer monitor. It'll say “Display” underneath. Click on this icon.
System preferences
  • A box will pop up. Inside this box you'll see the word Resolutions. Make sure that the resolution highlighted is 1024 x 768 or higher. If it is not, use your mouse to highlight 1024 x 768.
  • Click on the red button on the top of the box to close the box.
  • Log back on to Club Penguin and try playing the game again.
 
Reason #2 - Flash Player Version
 
  • You might not have the right version of Adobe Flash Player to run the game properly. You'll need to download a new Flash Player.
  • Visit Flash Player Download Center to update Flash Player. Follow the instructions on the Adobe website.
Penguin with puffle

 

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