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Welcome to Club Penguin!

Find answers to all of your Club Penguin questions here. Enter your question or a keyword into the search bar, or choose an article to get started!


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Why is my connection slow?

 Learn how to troubleshoot technical issues.

How do I buy a Gift Certificate?

 Learn more about Club Penguin memberships.

How do I clear my cache?

 Learn how to troubleshoot technical issues.

What should I do if "Remember Me" does not work?

 Learn how to troubleshoot technical issues.

Why can't I see my friend when it says we're in the same room?

 Learn more about making friends in the Club Penguin app.

Why did I lose my connection to Club Penguin?

 Learn how to troubleshoot technical issues.

How do I redeem a gift certificate?

 Learn more about Club Penguin memberships.