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Welcome to Club Penguin!

Find answers to all of your Club Penguin questions here. Enter your question or a keyword into the search bar, or choose an article to get started!


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How do I clear my cache?

 Learn how to troubleshoot technical issues.

Are memberships refundable?

 Learn more about Club Penguin memberships.

What is a Parent Account and why do I need one?

 Learn more about the Parent Account, including how to manage your child's online time and account information.

What is a third party program, and why shouldn't I use one?

 Learn more about technical terms.

Can I play Puffle Wild if I don't have a membership?

 Learn more about purchases in the app.

Why is my connection slow?

 Learn how to troubleshoot technical issues.

What kind of tablet or phone do I need to play Puffle Wild?

 Learn more about the game.