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Welcome to Club Penguin!

Find answers to all of your Club Penguin questions here. Enter your question or a keyword into the search bar, or choose an article to get started!


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Why can't I see my friend when it says we're in the same room?

 Learn more about making friends in the Club Penguin app.

How do I clear my cache?

 Learn how to troubleshoot technical issues.

How do I accept friend requests?

 Learn more about making friends in Club Penguin.

I'm new to Club Penguin. How do I make friends?

 Learn more about making friends in Club Penguin.

Standard Safe Chat

 Learn more about chatting in Club Penguin.

What is a ban?

 Learn more about how Club Penguin keeps players safe.

What is a Parent Account and why do I need one?

 Learn more about the Parent Account, including how to manage your child's online time and account information.