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Welcome to Club Penguin!

Find answers to all of your Club Penguin questions here. Enter your question or a keyword into the search bar, or choose an article to get started!


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How do I clear my cache?

 Learn how to troubleshoot technical issues.

Why is my connection slow?

 Learn how to troubleshoot technical issues.

How do I change my child's chat mode?

 Learn more about chatting in Club Penguin.

Why aren't my child's membership benefits working on the app?

 Learn how to restore a purchase in the Club Penguin app.

Can I play Puffle Wild if I don't have a membership?

 Learn more about purchases in the app.

How do I unlock an item or book with a coin code?

 Learn more about the Club Penguin Treasure Book.

How do I activate my child's account?

 Learn more about your child's Club Penguin account.