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How do I cancel my DisneyLife membership?

posted on 2016/10/03

If you change your mind about DisneyLife, it’s easy to cancel. How you cancel your membership will depend on how you signed up:

Through DisneyLife.com


  1. Sign in to DisneyLife.com.

  2. Click on the Character in the top right corner.

  3. Select the Settings cog.

  4. Click on Account.

  5. Enter your password.

  6. Click Payment at the top of the screen (if this is not visible, scroll to the bottom of the page).

  7. Click Would you like to cancel your membership?

  8. Click Cancel Membership.

If you prefer, you can send us an email, help@disneylife.co.uk, requesting the cancellation of your DisneyLife membership. Here is the information we’ll need to make sure we can put it through:

  • Email address used to sign up

  • Name of the account holder

  • Last 4 digits of the card

  • Home address and post code

  • Reason for changing your mind

Through iTunes - On Device 


  1. Go to the device’s Settings

  2. Tap iTunes & App Store in the list provided.

  3. Tap your Apple ID at the top of the screen that is highlighted in blue. 

  4. Tap View Apple ID in the pop-up box.

  5. Under Subscriptions, tap Manage.

  6. Tap DisneyLife.

  7. Turn off auto-renewal.


Through iTunes - On a Mac or PC



  1. Open iTunes on your computer/laptop.

  2. If you aren’t signed in, you will need to sign in with your Apple ID.

  3. From the menu bar at the top of your computer screen or at the top of the iTunes window, you should then click on Account.

  4. Click on View My Account.

  5. Enter your password, then click View Account.

  6. Scroll to the Settings section

  7. To the right of Subscriptions, click Manage.

  8. Choose DisneyLife from the list of subscriptions that you want to manage.

  9. Towards the bottom of the page, you will need to turn off the Automatic Renewal. This will cancel your membership.


Note: If you are using Windows and can’t see the menu bar, you can change your menu bar settings by:

  1. Clicking on the Menu icon in the upper-left corner of iTunes.

  2. Select Show Menu Bar. 

  3. Go to step 4. 

With subscriptions through Google Play Store, there are 2 ways that you can cancel your DisneyLife subscription:

Through the Google Play Store

  1. Open the Google Play Store.

  2. Tap the Menu (three horizontal lines) in the top left corner.

  3. Tap Account in the drop-down menu.

  4. Tap Subscriptions, then Cancel next to the DisneyLife app.

  5. Tap Yes to confirm.

Through payments.google.com


  1. Go to payments.google.com and log in with your Google Play Store credentials.

  2. Along the left side of your screen, select Bills and accounts.

  3. Select the subscription you want to cancel, then choose Cancel subscription.


When you cancel your membership, it will end when your current billing period is over. Until then, you can carry on enjoying everything DisneyLife has to offer.

If you would like any further assistance, please contact our Guest Services on 0800 640 6500. We are available to help everyday between 9am and 9pm.


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