You can contact Guest Services directly from the DisneyLife app. All you need to do is:
From the Home screen, tap your Character in the top right corner.
Tap the Help button (the one that looks like a question mark).
Choose Chat, Phone, or Call Me Back – whichever you prefer.
You can also contact us through http://www.DisneyLife.com or directly via phone or email. You can call us on our Freephone at 0800 640 6500 or email us at firstname.lastname@example.org.
Our Guest Services are available to help from 9am to 9pm, 7 days a week.