To send us an inquiry about a purchase, please collect the following information:
1. Your Player ID (found in-game when you tap Settings, then About: How do I find my Player ID?)
2. The date and time of your purchase
3. Your purchase number/order ID
4. The amount of Crystals purchased
5. The dollar amount of the purchase (price)
6. Payment method (credit card, gift card, etc)
Scroll to the bottom of this page and click the green Contact Us button.
Note: Please have a copy or screenshot of your itemized receipt ready, as we will request it in our reply.