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What can I do if Favourites aren’t working?

posted on 2016/08/27


Using Favourites makes it easier to find things you love. To see how, check out How do I use Favourites?

If you’re having issues with Favourites, try the following. Check after each step to see if the problem’s still there.
 

Check your internet

  • Check your connection speed. If lots of devices are sharing one Wi-Fi connection, your internet may be slow. This can cause issues with DisneyLife.
  • Check your connection strength. Is your device a long way from your router? If so, try moving closer.
 
If your device won’t connect or has an unstable connection, check out What can I do if my app isn’t connecting to the internet?
 

Restart your device

  • Switch off your device completely. Once it’s shut down safely, switch it on again.
                                                                            
Restarting your device is often the simplest way to fix issues like this.
 

Update your device

Make sure your device is running on the latest version of operating system. To find out more about how to update your device go to your device manufacturer’s website.
 

Reinstall the app 

For Apple

  1. Tap and hold the app icon until it jiggles.
  2. Tap the x in the top left corner.
  3. Press Delete.
  4. Reinstall the app via the App Store.
 

For Android

  1. Ensure you are connected to the internet.
  2. Tap Play Store.
  3. Tap the 3 lines in the top left corner.
  4. Tap My Apps.
  5. Tap the app you want to uninstall.
  6. Tap Uninstall and confirm.
  7. Reinstall the app by going back to the Play Store.
 
This will ensure you’re using the latest version of DisneyLife. Note that your Downloads will not be kept if the DisneyLife app is uninstalled from the device.

 

‘Look what I found!’
– Einstein, Oliver & Company

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