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What can I do if my membership isn't working?

posted on 2017/05/16

If you've purchased a membership on a mobile device but it isn't appearing, try these steps:
1. From the main screen, tap the Settings button.

2. Tap Sign In (if you aren't logged in already) and login with the account you're having troubles with.
Note: Make sure this is the penguin account you've purchased membership for. Your child may have created multiple penguins.

3. Tap Restore subscription.

4. Enter your age.

Once this has been completed, the app will attempt to restore your subscription. If you receive an error, please contact our support team by clicking the Contact Us button below and include the penguin name associated with the subscription.

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