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What can I do if playback resumes in the wrong place?

posted on 2016/08/24

When you pause something that’s streaming, DisneyLife saves your place. Then, when you return, it picks up right where you left off – even if you switch devices in-between.

If something you’re watching, reading or listening to re-starts in the wrong place, follow the steps below. Check after each one to see if the problem’s solved.

Check your internet

  • Check your connection speed. If lots of devices are sharing one Wi-Fi connection, your internet may be slow. This can cause issues with DisneyLife.
  • Check your connection strength. Is your device a long way from your router? If so, try moving closer.
 If your device won’t connect or has an unstable connection, check out What can I do if my app isn’t connecting to the internet?

Restart your device

  • Switch off your device completely. Once it’s shut down safely, switch it on again.
Restarting your device is often the simplest way to fix issues like this.

Update your device

  • Make sure your device is running on the latest version of operating system. To find out more about how to update your device go to your device manufacturer’s website.
To find out more about compatible devices check out Ways to Watch.

‘Once we flew back in time. We had breakfast twice that day’
– Bing Bong, Inside Out

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