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Disney Publishing Worldwide

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  • iOS

Purchase Issues – Disney Digital Books and Apps

posted on 2017/08/04


 

I'm having trouble making a purchase. What do I do?

Make sure that you haven't disabled in-app purchases:

1. Go to Settings, then General:

Tap General, then Restrictions

2. Tap Restrictions, then In-App Purchases:

Check In-App Purchases


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My purchases aren't showing up. What do I do?

Follow the directions below to restore your purchases:

 
1. Tap the I or Parents button on the app's main menu
2. Go to the Settings or Story tab
3. Tap Restore Purchases


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Can I get a refund for a purchase?

Please contact the appropriate customer support for your device. You can refer to each device’s refund policies when you downloaded the app.

For additional help, visit the iTunes or Google Play customer service sites.


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In addition to all of the products found here, we support the following Disney Publishing Worldwide titles:
 
  • Ariel's Musical Surprise
  • Ariel's Musical Surprise (available on iPhone)
  • Aristocats: Disney Classics
  • Avengers Origins: Assemble! (available on Amazon)
  • Avengers Origins: Hulk
  • Bambi: Disney Classics
  • Beauty and the Beast Storybook Deluxe
  • Brave Interactive Graphic Novel
  • Brave Storybook Deluxe
  • Cars 2 Read and Race (available on Windows 8)
  • Cars 2 Storybook Deluxe
  • Cars 2 World Grand Prix: Read and Race
  • Cinderella: Storybook Deluxe
  • Disney Classics Collection
  • Disney Princess Royal Salon
  • Disney Princess: A Royal Christmas
  • Disney Princess: Story Theater (free version)
  • Disney Shout! (available from Google Play and Amazon)
  • Don't Let the Pigeon Run This App!
  • Dumbo: Disney Classics
  • Fantasyland: Break the Curse
  • Finding Nemo eGraphic Novel
  • Finding Nemo Storybook Deluxe
  • Finding Nemo: My Puzzle Book
  • Frozen: Olaf's Best Day Ever
  • Frozen: Storybook Deluxe
  • Iron Man: Armored Avenger
  • it's a small world
  • Jake's Never Land Shapes and Patterns
  • La Luna: The Story Project
  • Lightning Was Here: My Puzzle Book
  • Mickey Mouse: Mash Up
  • Mickey's Spooky Night
  • Mickey's Spooky Night Puzzle Book (available from Google Play)
  • Minnie Fashion Tour
  • Minnie Fashion Tour HD
  • Monsters University Storybook Deluxe
  • Monsters, Inc. Storybook Deluxe
  • My Name is Dug
  • Numbers with Nemo
  • Peter Pan: Disney Classics
  • Phineas and Ferb: Agent P Vs. The Puzzle-Inator
  • Pigeon Presents... Mo on the Go!
  • Pooh's Birthday Surprise
  • Princess Dress Up (Windows 8)
  • Princess Dress-Up: My Sticker Book
  • Spider-Man AR Book: The Untold Story
  • Tangled: Storybook Deluxe
  • The 7D Mine Train
  • The Jungle Book: Disney Classics
  • The Lion King: Timon's Tale
  • The Princess and the Frog Storybook Deluxe
  • Topolino (available from Google Play)
  • Toy Story 2 Storybook Deluxe
  • Toy Story 3 Storybook Deluxe
  • Toy Story Showtime!
  • Toy Story Storybook Deluxe
  • Toy Story: Story Theater
  • What's a Bear to Do?
  • Winnie the Pooh Wonder & Wander
  • Wreck It Ralph Hero's Duty Interactive Graphic Novel
  • Wreck-It Ralph Storybook Deluxe

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