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What do I do if I’m stuck in preview mode and can’t log in?

posted on 2016/10/25

Are you stuck in preview mode and are having difficulty logging into the app? If so, you will need to restore the purchase of your DisneyLife membership.
To restore your DisneyLife membership, all you need to do is:


  1. Open the DisneyLife app.

  2. Tap on Log In.

  3. Tap on Restore Purchase.

  4. A Subscription Terms pop-up window will appear. It will state that your membership will automatically renew every month for £9.99. Tap on Continue.

  5. Tap on OK in both pop-up windows that appear.

This will recognise your active subscription and you can continue to enjoy DisneyLife as usual.
If you still experience difficulties logging in to the app after going through these steps, please get in contact with our Guest Services on 0800 640 6500, who will be happy to help.

"That's what storytellers do. We restore order with imagination. We instill hope again and again."
- Walt Disney, Saving Mr. Banks

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