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Why can’t I change languages?

posted on 2016/08/27

Movies, books and TV shows come in five different languages: English, French, Italian, German and Spanish. 
If you want to know how to switch between them, check out How do I change my language settings?
If this isn’t working properly, go through the following steps. Check after each one to see if you’re still having issues.

Restart your device

  • Switch off your device completely. Once it’s shut down safely, switch it on again.
Restarting your device is often the simplest way to fix issues like this.

Update your device

Make sure your device is running on the latest version of operating system. To find out more about how to update your device go to your device manufacturer’s website.

Reinstall the app 

For Apple

  1. Tap and hold the app icon until it jiggles.
  2. Tap the x in the top left corner.
  3. Press Delete.
  4. Reinstall the app via the App Store.

For Android

  1. Ensure you are connected to the internet.
  2. Tap Play Store.
  3. Tap the 3 lines in the top left corner.
  4. Tap My Apps.
  5. Tap the app you want to uninstall.
  6. Tap Uninstall and confirm.
  7. You can reinstall the app by going back to the Play Store.
This will ensure you’re using the latest version of DisneyLife. Note that your Downloads will not be kept if the DisneyLife app is uninstalled from the device.

‘They talked fancy to me. I got confused!’
– Molt, A Bug’s Life

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