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Why can’t I reset my PIN?

posted on 2016/08/22

For step by step instructions on how to change your PIN, check out How do I change my PIN?

If your changes won’t save, here are a few things you can try. Check after each one to see if the problem’s still there.


Check your internet

  • Check your connection speed. If lots of devices are sharing one Wi-Fi connection, your internet may be slow. This can cause issues with DisneyLife.
  • Check your connection strength. Is your device a long way from your router? If so, try moving closer.
If your device won’t connect or has an unstable connection, check out Why won't DisneyLife connect to the internet?


Restart your device

  • Switch off your device completely. Once it’s shut down safely, switch it on again.
Restarting your device is often the simplest way to fix issues like this.


Update your device

Make sure your device is running on the latest version of operating system. To find out more about how to update your device go to your device manufacturer’s website.

To find out more about compatible devices please check out Ways to Watch.

This will ensure you’re using the latest version of DisneyLife. Note that your Downloads will not be kept if the DisneyLife app is uninstalled from the device.


‘Shh. Come here, it's a secret’
– Rafiki, The Lion King

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