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Why can’t I turn the page?

posted on 2016/08/22

Reading on DisneyLife works by touch. To turn the page, just swipe right or left.

If you want to know more about reading in DisneyLife, check out How do I use books and audiobooks?

Pages not turning properly? Here are a few things you can try. Check after each one to see if the problem’s still there. 


Check your internet

  • Check your connection speed. If lots of devices are sharing one Wi-Fi connection, your internet may be slow. This can cause issues with DisneyLife.

  • Check your connection strength. Is your device a long way from your router? If so, try moving closer.

If your device won’t connect or has an unstable connection, check out What can I do if my app isn’t connecting to the internet?


Remove your download

  • Remove your downloaded Book and tap Read to download it again.


Update your device

Make sure your device is running on the latest version of operating system. To find out more about how to update your device go to your device manufacturer’s website.
To find out more about compatible devices check out Ways to Watch

‘There was this book. A book I used to read every night to all the younger kids’
– Flynn Ryder, Tangled

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