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Why can't I use DisneyLife on Android TV?

posted on 2016/08/29

To sign in to DisneyLife on Android TV you will first need a DisneyLife account. For more information check out How do I start my DisneyLife subscription?

If this doesn't seem to be working properly, here are a few things you can try. Check to see if the problem has been fixed after each step.

Check your internet
  1. Check your connection speed. If lots of devices are sharing one Wi-Fi connection, your internet may be slow. This can stop the app from opening properly. 
  2. Check your connection strength. Is your device a long way from your router? If so, try moving closer.
  3. Make sure you turn your Wi-Fi connection on before trying to enter the app, this sometimes fixes the issue.
  4. If your device won't connect or has an unstable connection, check out Why won't DisneyLife connect to the internet

Restart your device
Switch off your device completely. Once it's shut down safely, switch it on again.

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