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Why isn't search working?

posted on 2016/10/07

Search helps you find things to watch, read and listen to on DisneyLife. You can use it to browse for characters you love, too. Be careful with your spelling – if you type a name wrongly, you might not find what you’re looking for!

For more on using search, check out How do I search in DisneyLife?

If search isn’t working, there are a few things you can try. Check after each one to see if you’re still having the same issue. 

Check your internet

  • Check your connection speed. If lots of devices are sharing one Wi-Fi connection, your internet may be slow. This can cause issues with DisneyLife.
  • Check your connection strength. Is your device a long way from your router? If so, try moving closer.
If your device won’t connect or has an unstable connection, check out What can I do if my app isn’t connecting to the internet?

Restart your device

  • Switch off your device completely. Once it’s shut down safely, switch it on again.                                                                          
Restarting your device is often the simplest way to fix issues like this.

Update your device

Make sure your device is running on the latest version of operating system. To find out more on how to update your device check out device manufacturer’s website.

Reinstall the app 

For Apple

  1. Tap and hold the app icon until it jiggles.
  2. Tap the x in the top left corner.
  3. Press Delete.
  4. Reinstall the app via the App Store.

For Android

  1. Ensure you are connected to the internet.
  2. Tap Play Store.
  3. Tap the 3 lines in the top left corner.
  4. Tap My Apps.
  5. Tap the app you want to uninstall.
  6. Tap Uninstall and confirm.
  7. You can reinstall the app by going back to the Play Store.
This will ensure you’re using the latest version of DisneyLife. Note that your Downloads will not be kept if the DisneyLife app is uninstalled from the device.


‘I know I'm supposed to be looking for someone, but I just can't remember! Can’t remember…’
– Dory, Finding Nemo

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