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Why won't DisneyLife connect to the internet

posted on 2016/07/11

A reliable internet connection will help you experience DisneyLife at its best.

You will see a message in DisneyLife if it’s struggling to connect to your internet.

To help identify if this is an issue with the app itself or with your internet connection you can try:

1. Checking the Wi-Fi strength symbol. On Apple devices this is generally found in the top left corner. If this is low then there may be an issue with your internet connection. 

2. Checking to see if it is Airplane mode. This is indicated by an airplane icon the top left hand corner.

3. Checking other apps which require an internet connection. If these are also not working then there may be an issue with your internet connection.

If you have found that there may be an issue with your internet connection you may have to contact your internet service provider.

If it is only DisneyLife which is not connecting to the network then please chat with us and we will help you further. 

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