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DisneyLife

Why won't DisneyLife open?

posted on 2016/08/27


DisneyLife should open when you tap its icon. If it doesn’t, here are a few things you can try. Check after each one to see if the problem’s still there.

Check your internet

  • Check your connection speed. If lots of devices are sharing one Wi-Fi connection, your internet may be slow. This can stop the app from opening properly.
  • Check your connection strength. Is your device a long way from your router? If so, try moving closer.
 
If your device won’t connect or has an unstable connection, check out Why won't DisneyLife connect to the internet?
 

Restart your device

  • Switch off your device completely. Once it’s shut down safely, switch it on again.
Restarting your device is often the simplest way to fix app issues.
 

Update your device

Make sure your device is running on the latest version of operating system. To find out more about how to update your device check out your device manufacturer’s website.
 

Reinstall the app 

For Apple

  1. Tap and hold the app icon until it jiggles.
  2. Tap the x in the top left corner.
  3. Press Delete.
  4. Reinstall the app via the App Store.
 

For Android

  1. Ensure you are connected to the internet.
  2. Tap Play Store.
  3. Tap the 3 lines in the top left corner.
  4. Tap My Apps.
  5. Tap the app you want to uninstall.
  6. Tap Uninstall and confirm.
 
This will ensure you’re using the latest version of DisneyLife. Note that your Downloads will not be kept if the DisneyLife app is uninstalled from the device.

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