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Why won't the app open when I first download it?

posted on 2016/10/31

Once you’ve downloaded DisneyLife, the icon should appear next to the other apps on your device.

Tap this and you’ll be taken to a screen where you can sign in, or sign up if you haven’t already joined DisneyLife.

If nothing happens when you tap the DisneyLife icon, try the following. Check after each step to see if the problem’s still there.

Restart your device

  • Switch off your device completely. Once it’s shut down safely, switch it on again.

Restarting your device is often the simplest way to fix issues like this.
Update your device
Make sure your device is running on the latest version of operating system. To find out more about how to update your device visit your device manufacturer’s website.
Reinstall the app
For Apple

  • Tap and hold the app icon until it jiggles.

  • Tap the x in the top left corner.

  • Press Delete.

  • Reinstall the app via the App Store.

For Android

  • Ensure you are connected to the internet.

  • Tap Play Store.

  • Tap the 3 lines in the top left corner.

  • Tap My Apps.

  • Tap the app you want to uninstall.

  • Tap Uninstall and confirm.


‘Come on, you big moose! Open up I tell ya’
 – Jiminy Cricket, Pinocchio

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