Why aren't my sound card and display adapter listed in the system analyzer?
The System Analyzer in the Star Wars™ Battlefront II launcher requires DirectX 9.0c to properly detect and provide information regarding certain models of Sound Cards and Display Adapters. Because of this, your Sound Card or Display Adapter listing may not be displayed until you install DirectX 9.0c.
Audio crackling or breaking up
You may hear your audio start crackling or breaking up on some devices. If this occurs, we recommend that you upgrade to the latest drivers for your audio device. If this issue continues, you may also want to increase the size of audio streaming buffers using the command line option /audiomixbuffer followed by the size of the mixing buffer in milliseconds. For example, BattlefrontII.exe /audiomixbuffer 200 will ensure the minimum mixing buffer size used is 200 milliseconds or 0.2 seconds. If high-end audio hardware is being used, it is possible to specify very small buffer sizes (e.g. 20ms) to achieve lower latency (more responsive) audio in the game. NOTE: Setting a smaller buffer size on some audio devices could result in higher processor load. We recommend that you refer to the section below on Skipping and Stuttering Audio for information on adding and using the /audiomixbuffer command line.
Sound drops out after I switch tasks
Sound may drop out in the game when you task switch back into the game if you task switch when playing Star Wars™ Battlefront II. If this occurs, adjust the volume sliders in the Audio Options menu to reinitialize the sound engine.
Black Screen after Changing In-Game Resolutions
The game may crash to the desktop or display an error message when you attempt to start a game after changing Resolution in the Video Options menu. This occurs if your monitor or its driver does not support the display setting you selected. If this occurs, we recommend that you start the game in Safe Mode by selecting the Star Wars™ Battlefront II (Safe Mode) shortcut in your start menu. Safe Mode restores the game to its default settings, which resets the display mode to 800x600. You may need to select the correct driver for your monitor or set your monitor to Plug and Play to select higher resolutions.
Crashing After Selecting 1280 x 960 or Higher Display Mode
Some cards may have issues when running the game after selecting 1280 x 960 or higher for the in-game Resolution, especially when using a 64 MB graphics card. You may experience severe hitching, a generally poor framerate, or occasional lock ups or crashes. If any of these issues occur when playing this title, please select a lower resolution.
Desktop Color Palette
If you experience problems running the game, we recommend that you set your desktop Color Palette or Colors to True Color (32-bit). When running this title with your desktop set to a color palette other than 32-bit, some video cards may experience problems launching the game or you may see graphic corruption. In most cases, switching to True Color (32-bit) solves these problems. To change your desktop color palette and resolution:
Right-click on the desktop where there are not any icons.
1. Choose Properties from the shortcut menu.
2. Click on the Settings tab.
3. Windows 2000: Look at Colors.
4. Choose True Color (32-bit).
5. Windows XP: Look at Color Quality.
6. Choose Highest (32-bit).
7. Click OK to close this window.
8. If your computer prompts you to, restart
Low-end Graphics Card Issues
When using a low-end graphics card, you may experience the following issues when playing the game:
- Performance may be slow in some areas.
- You may see flickering graphics.
- Textures may be missing or they may display incorrectly.
- You may experience poor performance or lock ups after selecting any Screen Resolution above 1024x768. If this occurs, we recommend that you select a lower resolution.
Your display may appear to squish horizontally if you select a widescreen resolution on a normal monitor.
Setting Up Your Monitor
If you experience any video problems, you should make sure that your monitor is set up correctly in the display control panel. To do this:
1. Right-click on the desktop where there are no icons.
2. Choose Properties from the shortcut menu.
3. Click on the Settings tab.
4. Click on Advanced
5. Select the Monitor tab and click on Properties.
6. Click on the Driver tab.
7. Click on Update Driver
8. Windows 2000: Choose Display a list of all drivers
9. Click on Next
10. Windows XP: Choose Install from list or specific location
11. Choose Don’t search. I will choose the driver to install
12. Click on Next
13. Choose your monitor from the list. If you are unable to find your monitor listed, please consult the manufacturer of your monitor to see if they have Windows drivers available. This driver allows Windows to set up the monitor correctly.
If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices, scroll through the list of manufacturers, click on the correct one, then click on the name of your monitor. If you are unable to find the correct monitor listed, go to standard monitor types at the top of this list and select Plug and Play Monitor. This driver should work with most Windows compatible plug and play monitors, and may correct issues with some older video cards.
Poor Performance and Missing Textures
You may experience poor performance and/or missing. If this occurs, please check the following:
- Make sure that your video card is supported. Please check the list of Supported 3D Chipsets in this FAQ.
- Make sure you have the latest drivers for your video card. Please check the Video Section of this troubleshooting guide for the list of drivers that were tested with this game.
- Make sure that the Video Resolution in the Graphics Options menu is set to a lower resolution.