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How do I recover my Disney account password?

posted on 2016/02/16

If you have forgotten your Disney account password:

1. Visit a Disney site and click Sign In.
2. At the Sign In screen, click on the Forgot your Password link.
3. When prompted, enter your username or the email address associated with the account.
4. We will send a message to that email address with instructions for resetting your password.

NOTE: Passwords must be at least 8 characters and contain at least one letter and number. Special symbols (#, @, $, etc) are not allowed.
If you run into any error messages or difficulties recovering your password, feel free to contact the Disney Interactive support team!

Please include the following information:
  • your username
  • the website or product you're trying to log into
  • any error messages that you're seeing

Click the green Contact Us button below to send us an email.

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