The "Free Pearls" offer available in Nemo's Reef is a third-party promotion presented and supported by Tapjoy. If you have any questions or concerns about an offer, please contact Tapjoy support directly:
1. Tap the orange + button beneath the Pearl count at the top of the screen
2. In the Free Pearls section, tap Get Them!
3. Select Missing Pearls? from the bottom right-hand corner of the next screen.
4. Choose the offer you completed, enter a description of the issue, and fill out your preferred email address.
5. Tap Submit Support Request to forward the information to Tapjoy support.