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What are some troubleshooting tips for Logitech Vantage Microphone?

posted on 2014/06/29


Facts and Features of the Logitech Vantage Microphone
The Logitech Vantage Microphone is a standard USB audio device designed to capture the entire frequency range a human can sing in.

All versions of the Logitech Vantage microphone (Retail/OEM for Playstation 2, Playstation 3, Wii, and Xbox 360) share the same Hardware ID (VID/PID), allowing all versions of the Vantage microphone to be used with any platform and game that supports this microphone, regardless if it is a Playstation 2, Playstation 3, Wii, or Xbox 360 Console.

 
The Microphone bundled with the game is warranted to be free from defects in materials and workmanship under normal use for 90-days from the date of purchase. If you suspect the microphone to be defective, please immediately return entire package to the store of purchase for an exchange. Proof of purchase will be required.

Cable Specifications:
The cables on these microphones are 15' long. Although the cables are designed to be "yank resistant", the cables can still be damaged. Players should take precautions to ensure that other players remain conscious of the microphone cables when they are plugged into a console.

Usage Note:
Although the USB device is hot swappable, we recommend turning off the console when adding or removing the microphones from the console. This is done to minimize any potential detection issues. We recommend the user hold the microphone a comfortable distance from the mouth. 3" is a good distance for most singers, but the range may be increased or decreased based on the singer's volume. The microphone is also effectively omni directional, so there is no "preferred angle" that a player must use to sing into this device. On some consoles, the player will be determined based on which USB port the microphone is plugged into. Trying different USB ports is recommended in this situation.

TROUBLESHOOTING:
The Logitech Vantage Microphone is a simple USB device that requires no software.  If you encounter issues with your Vantage Microphone, follow the troubleshooting steps below:

If the microphone is not detected in game:

1. Unplug and replug the microphone. Many microphone issues stem from the unit simply not being plugged in or being improperly plugged in.

2. Visually inspect the cable and the plugs around the cable for any breaks or cracks.

How to troubleshoot the Vantage microphone using a Macintosh or PC for connection issues / USB Troubleshooting Steps

If the console has strange/intermittent connection issues with the microphone, the USB port on the console might be to blame. The way to determine this is:

 
1. Determine if motion of the cable affects the connection of the audio on the console.

2. Plug the device into another console or a PC, and see if motion affects the connection as well. Most PCs, when the speakers are unmuted, will produce a "ring" or "ding" noise when a USB device is plugged in. If the computer repeatedly makes this noise while moving the cable, then that is likely to be at fault.


WINDOWS:
 
1. Open the Device Manager by Right Clicking the "My Computer" icon and selecting "Properties".  In the System Properities window, click the "Hardware" tab and click the Device Manager button under that tab.

2. Click the + next to "Sound, Video, and Game Controllers".

3. Look for the USB Audio Device. There may be multiple options in the list so you may have to double click on each one to verify that it is the correct device.

4. Double click the device and select thge "Details" tab in the device's property window.

5. Underneath "Device Instance ID" field there will be this string of characters: "USB\VID_046D&PID_0A03&MI_00\6&18F88EDE&0&0000". The part highlighted in bold is the Hardware ID of the unit.

6. If you find a device listed in Device Manager with the above VID/PID, then the controller is being detected. You can then use the "Sound Record" application in the Start->Accessories->Entertainment folder in Windows, and test the sound record quality through this application.

NOTE: If the above steps proved the device functioned within Windows, the failure may be with the consoles USB port or the Microphone USB connector.  Try using a USB extension to see if perhaps the issue lies within the Microphone connector and the Wii or PS2 connection.

MACINTOSH:

 
1. Open the System Profiler application by clicking the Apple Menu (in the upper left hanmatd corner) and choose "About this Mac". Click the "More Info" button on this screen to launch the System Profiler.

2. Open the USB device tree from the source list (left side of window).

3. If the device is being detected in the OS, "Logitech USB Microphone" should appear in this list.

 
4. If the device is not detected, this would indicate the device has been damaged.
 
5. If there is poor audio when recording, the microphone may be defective.
 
NOTE: If the above steps proved the device functioned within OS X, the failure may be with the consoles USB port or the Microphone USB connector.  Try using a USB extension to see if perhaps the issue lies within the Microphone connector and the Wii or PS2 connection.
 
The USB Microphone bundled with the game is warranted to be free from defects in materials and workmanship under normal use for 90-days from the date of purchase. If you suspect the microphone to be defective, please immediately return entire package to the store of purchase for an exchange. Proof of purchase will be required.  If the store fails to honor your request, you may mail the microphone to Disney Interactive Studios for testing.
 
Replacements for damaged Logitech Vantage Microphones are available through Disney Interactive Studios. For Sales, please call the toll free number 1-800-900-9234 (US & Canada). 
 

 

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