Disney Chat

End Chat

Online Games

What do I do if I’m having issues playing online games?

posted on 2016/04/06

Having issues playing videos or animations on the website? It could be due to an outdated browser version or Adobe® Flash® Player version.

Outdated Browser Version

Unsure how to check if you have the latest browser version? Don't sweat it – click here for complete steps.

Outdated Adobe® Flash® Player Version

You can check if you have the latest Adobe® Flash® Player version using these steps:

1. Visit http://www.adobe.com/software/flash/about.

You should see a small box on the right hand side of the screen that says Version Information.
You'll see a red message displayed here if your current Adobe® Flash® Player is out of date.

Out of date Flash Player version

3. Click the yellow Update Now button to update your Flash Player.

Still having issues? When in doubt, try clearing your browser's cache. It can fix a number of common loading issues. Click here for complete steps.

Was this article helpful?

Still looking for the right answer?

Contact Us