Disney Chat

End Chat

STAR WARS™: Commander

  • Android (Amazon)
  • Android (Google Play)
  • Kindle Fire HD (Amazon)
  • PC
  • Windows Phone 10
  • Windows Phone 8
  • iOS

Where are the crystals I bought?

posted on 2016/09/21

If you haven't received the crystals you've purchased:
  1. Wait 24 hours to see if the crystals are applied to your account.
  2. If the crystals haven't appeared after 24 hours, contact our support team by clicking the 'Contact Us' button below. In your message explain that you haven't received the crystals you purchased. 
  3. After you've completed this process you'll receive an automated e-mail thanking you for contacting us. Reply to this e-mail with the following information:
  • Screenshot of your 32-digit Player ID (Found in the app's "About" section in the "Settings" menu). 
  • Screenshot of the full receipt of your purchase that includes the transaction ID numbers, price of purchase and details of the purchase.
  • Android Users: Please ensure you're sending us an individual receipt for each purchase.
A support representative will look over the information you've provided and reply to you soon. 

Was this article helpful?

Still looking for the right answer?

Contact Us

We recommend contacting us by


Other ways to contact


Call Me Now


Free Phone