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Disney Interactive - General Support

Windows Mobile – Troubleshooting Steps

posted on 2015/12/15


Windows Phone

 

Windows Tablet/PC




Visit the official Microsoft site for additional Windows 8 support.

 

Windows Phone

1. Force close the app and any apps running in the background:
 
1. Hold the back button on the phone.
2. All open apps will appear onscreen.

Open Apps

3. Press the X or swipe up/down to force close the app
.
 

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2. Restart your device:
 
1. Hold the power button.
2. The slide down to power off screen will be displayed. Slide it to the bottom of the screen to power off the device. Slide the screen up to keep the device on.

Power Down

3. Hold the power button for several seconds to turn device back on.
 

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3. Update app:
 
1. Tap on Store.
2. Select the ... button.
3. Go to Settings and look for Check for updates
.
 
Check for app updates

4. A pop-up stating "We’re checking for app updates..." will appear. Tap Ok to close it.


We're checking for app updates...
 
a. If the Update Apps Automatically setting is set to OFF, the system will look for updates and download them.
b. Past updates will appear on the History page, along with the version of the app on your device.

Download History

4. Update your device software:
 
1. Go to Settings.
2. Scroll down until you find phone update.

Phone Update

3. Tap on check for updates.


Check for updates

Checking

5. Check your internet connection:

Ensure that you are connected to the internet and have a steady Wi-Fi connection.


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6. Check how much free space is left on your device:
 
1. Go to Settings.
2. Tap on storage sense.

Storage Sense

3. Free space and total space will be displayed
.

Free Space

 
 

Windows Tablet/PC

1. Force close the app and any apps running in the background:.
 
1. Swipe or click from the left.

Swipe from left or right

2. All open apps will appear on the left-hand side of the screen.

Swipe to close apps

3. Drag app to the center of the screen, then drag it to the bottom of the screen.
4. The app icon will flip over, which means the app is closed.

2. Restart your device:
 
1. Swipe or click from the right side of the screen.
2. Select Power.
3. Choose Shut down to power off device.
4. Hold the power button until the Surface logo appears to turn device back on.
 

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3. Update the app:
 
1. Select Store.
2. Swipe or click from the right side of the screen.
3. Tap Settings.
4. Choose App updates.
5. Tap Check for updates (make sure you are connected to the internet)
.
 

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4. Update your device software:

1. Swipe up from the bottom of the screen, or use the search function to find PC Settings.
2. Select PC settings.

Select PCSettings


3. Click Update and recovery

Click Update and recovery

4. Select Windows Update, then Check now (make sure you are connected to the internet)
.

Click Check now

5. Check your internet connection:

Ensure that you are connected to the internet and have a steady Wi-Fi connection.


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6. Check how much free space is left on your device:
 
1. Select PC Settings.

Select PCSettings

2. Tap PC and devices.

Select PCandDevices

3. Choose Disc space
.

Choose DiskSpace
 

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